Gaytri Talwar

 Ques 1. What are the ways to build a rapport with the customers?                        (4) Ques 2. Explain the advantages of customer services?   (4) Ques 3. Discuss the basic elements of customer services.  (4) Ques 4. Always remember that a ________ customer will contribute to your business for years.    (1) Ques 5. ______ is necessary for customers to live a healthy life.       (1) Ques 6. Name two types of products.    (1)

  Development Experience And Economic Reforms Chapter 6 Notes Development Experience And Economic Reforms Table of Contents Development Experience And Economic Reforms Indian Economy On the Eve Of Independence  Indian economics system and common goals of Five Year Plans. Main Problems and  Policies of  agriculture   Policies of Agriculture  Foreign Trade Policy  Features and appraisals of LPG Concepts of Demonetization  Concept of GST Indian Economy On the Eve Of Independence  In British era India’s natural resources, iron ores, gold mines, wealth and manpower were intensely exploited. There were no efforts made to calculate India’s per capita income due to lack of interest.  Britishers were only interested in promoting their own industries. The Indian economy on the eve of independence was struggling to find the path and it showed poor growth. Agricultural Sector on the Eve of Independence Before 1947, agriculture was the main sour...

   Q1.  Car manufacturing Co., has started its business with Zoom 800 and slowly launched Zoom-1000, Wagon-Z, Swy-fy etc. and offered various services like after sale services, availability of spare parts etc. Identify the element of marketing mix referred here (1 mark) Q2.  Radha found a worm crawling out of newly opened tetra pack of a juice manufactured by a reputed company, Zest, Ltd. She went back to the shopkeeper from whom the pack was purchased who directed her to call up the customer care centre. When all her efforts failed, she went to a consumer activist group to seek help. The group decided to help Radha and taken measures to impose restrictions on the sale of the firm’s products of the particular batch and urge customers to refrain from buying the products of the company. Zest Ltd. lost its image in the market. The CEO gives the responsibility of bringing back the lost image of the company to a Manager. Identify the concept of Marketing Management which ...

Questions 1  Define production function.  How is it represented symbolically?      (2) Question 2.  Identify the different phases of the law of variable proportions from the given schedule. Give reasons for your answer.                      (6) Variable Inputs (Units) Total Physical Product (Units) 1 4 2 9 3 13 4 15 5 12 Question 3  Complete the following table. Show the calculations clearly.              (3) Units of labour  Average product (Units) Marginal product (Units) 1 8 – 2 10 – 3 – 10 4 9 – 5 – 4 6 7 – Question 4  What are the total fixed cost, total variable cost and total cost of a firm? How are they related?               (4) Question 5  A firm is producing 40 units. At this level of output, ATC and AVC are respectively equal to ₹50 and ₹47. Find out the total fixed cost of the firm.     ...

   Ques 1.  Giving reasons, state whether the following statements are true or false                  (6) (i) Current account of Balance of Payment account records only export and import of goods and services. (ii) Foreign investments are recorded in the capital account of Balance of Payments.  (iii)  Excess of foreign exchange receipts over foreign exchange payments on account of accommodating transactions equals deficit in the Balance of Payments. (iV) Export and import of machines are recorded in capital account of Balance of  Payments account.  (v) Difference between value of exports and imports of goods and services are called Balance of Trade. (vi) External assistance is not recorded in Balance of Payments account. Ques 2.  Explain the distinction between autonomous and accommodating transactions in  Balance of Payments.                    ...