Class test grade 9 retail 9 November
Ques 1. What are the ways to build a rapport with the customers? (4)
Ques 2. Explain the advantages of customer services? (4)
Ques 3. Discuss the basic elements of customer services. (4)
Ques 4. Always remember that a ________ customer will contribute to your business for years. (1)
Ques 5. ______ is necessary for customers to live a healthy life. (1)
Ques 6. Name two types of products. (1)