Class test grade 9 retail 9 November

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 Ques 1. What are the ways to build a rapport with the customers?                        (4)

Ques 2. Explain the advantages of customer services?   (4)

Ques 3. Discuss the basic elements of customer services.  (4)

Ques 4. Always remember that a ________ customer will contribute to your business for years.    (1)

Ques 5. ______ is necessary for customers to live a healthy life.       (1)

Ques 6. Name two types of products.    (1)

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